The leasing process starts with the placement of a property ad, continues with the selection of a new tenant, including the handling of contract details, and ends with the subsequent termination of a lease. Often, however, other tasks arise before the property is actually advertised, such as appealing photographs of the property. If this is done by a professional photographer, coordination efforts are already necessary here. In addition it is to be considered that already before circuit of the advertisement the rent price must have been defined. When placing the ad, speed is of the essence. Because around vacancy, and thus missing income to prevent, the advertisement should take place as fast as possible after receipt of the previous notice. Nevertheless, on the other hand, the advertisement should also be attractively designed. Also to be considered is the right choice of real estate portals on which the advertisement is placed. Here, the higher the number of portals used, the higher the reach, but also the higher the support effort.
Now comes the most time-consuming process with the selection of the new tenant. Especially in metropolitan areas, landlords usually receive a flood of inquiries in response to an ad, which further complicates the selection process. If additional information is requested from prospective tenants, such as self-disclosures, these must also be checked. After successful verification, potential interested parties are then invited to a viewing appointment. In addition to the planning, the execution of the visits must also be coordinated. Once a decision has been made in favor of an interested party, a corresponding lease agreement is drawn up, which is then signed by all parties. Prior to this, there may also have been a further check of the interested party, for example by SCHUFA.
When the tenant moves in, the property is handed over to him and a handover protocol is drawn up. In this protocol, the inventory of the property is often defined and, if necessary, current meter readings, etc. are taken. While the leasing process up to this point was a one-time process, the routine part follows after the tenant has moved in. This part mainly involves customer data maintenance and good service, e.g. in communication and maintenance, in order to retain the tenant in the long term. In case of termination, the cycle of the rental process starts all over again.