Tenant communication is one of the most diverse tasks in real estate management. It is closely linked to other business processes such as maintenance, praise or complaint management and service charge billing. For this reason, tenant communication should always be closely interlinked with other processes and not viewed in isolation.
From informing tenants about matters that affect the entire building community (e.g. meter readings or changes of ownership) to damage in individual apartments that needs to be repaired, there is a lot to do here.

One major challenge is providing a 24/7 communication window, as the ideal tenant is usually working and therefore not available during regular office hours. Digitalization measures, such as the development of chatbots, could help to solve these challenges.

Other possibilities include the provision of tenant apps or tenant portals where tenants can report repairs or view their utility bills. Digital pinboards are also becoming increasingly popular. Instead of time-consuming paperwork, tenants can now find up-to-date information and announcements for the entire building community at a glance.