Tenant surveys are an important communication tool and provide valuable feedback on where and how service processes can be improved. However, the cost-benefit ratio is often not right. Tenant surveys are usually conducted by mail and often have a low response rate. On the other hand, the evaluation is a long and resource-intensive process, both financially and in terms of personnel. The introduction of meaningful measures is delayed accordingly and often comes too late.

The solution is automated and process-integrated tenant surveys using a digital communication portal. Tenants can raise their concerns there around the clock.

Solution providers score points with prefabricated qualified questionnaires, which means that a survey can be set up quickly. Online surveys not only save costs, real estate companies can now also view the interim results of the survey live.

For a tenant survey to be effective, it must be conducted quickly and, above all, regularly. Such surveys must therefore be integrated into the ongoing processes of the real estate companies; possible connecting points are move-in and move-out as well as a point in time in between. These tenant surveys must then still be connected to the respective ERP system via an interface so that all data is synchronized immediately.