A concierge service goes far beyond the classic services of a secretary’s office. The goal of using a concierge service is to gain more time, the so-called parallel time. A task that needs to be done is delegated to a concierge and the time freed up can be used for other activities.

The tasks of a concierge service sometimes also involve the private environment of a customer. This includes shopping service, clothes cleaning, errands, cab orders or telephone service. In addition, the concierge receives business partners at a business meeting and thus ensures a professional and good first impression of the company.

A digital concierge is a virtual assistant who is always ready, but not always directly on site. It is often used as a supplement to an on-site concierge. The digital concierge automatically compiles information and services and visualizes them clearly in an app (24 hours a day, 365 days a year), while the on-site concierge can also be reached personally for some time during the day.

Another trend in the industry is chat bots, which are designed to improve communication between users and service providers and also increase accessibility. This is intended to improve the telephone hotline and customer support in order to provide a better service experience.