Robotic Process Automation (RPA) refers to electromechanical machines or virtual agents that automate manual, recurring and rule-based processes. To do this, RPA is linked to end-user software, e.g. ERP systems, email programs, and then automatically performs the manual and often labor-intensive task.
RPA is particularly suitable for tasks and processes that have a high degree of standardization, run in a stable environment and for which there are few exception treatments. An extension of RPA with cognitive or even artificial intelligence is also conceivable. In this case, the RPA process would stop when an unforeseen event occurs and notify an employee to solve the problem. The RPA system remembers this decision and learns from it automatically.
All in all, RPA reduces human weaknesses, such as pressure or lack of attention, which leads to an increase in efficiency and quality. Employees can thus be freed up for higher-value tasks.