Since there is permanently downward price competition in the market environment of facility management, market participants are particularly challenged to develop potential way-out scenarios. For this reason, digitization has been a trend that has been gaining more and more ground for several years.

The main objectives are sustainability, more flexible workplace management and the automation of reporting processes. The aim is to optimize workflows and increase the value of a building. In addition, ensuring an even more effective and employee-friendly approach plays an essential role, so that, on the one hand, the workflow in the properties is both efficient and effective and, on the other hand, the owners can be guaranteed maximum profit, maximum efficiency and maximum customer and employee satisfaction.

At present, however, many facility managers are still insufficiently informed about the digitized process, which is why collected data cannot be sufficiently evaluated.

The most important trends in facility management are the Internet of Things, for networking and the automated exchange of devices, as well as Big Date and Machine Learning for collecting and processing the collected data. The systems used, such as Energy Management System (EMS) or Computerized Maintenenance Management Systems (CMMS), become particularly valuable when integrated into corresponding cloud systems.

In practice, these include room booking solutions, EnergyPods, or smart ticketing apps that can be used to report disruptions in office management. All of this serves to digitize internal processes and workflows.

Other features include electronic access controls that minimize the risk of illegal entry or temporary access rights that can be assigned to parcel delivery companies or business partners, for example.