The focus in tenant service or resident service is primarily on issues relating to housing. This includes efficient processing of damage reports and reliable cooperation with the relevant tradesmen. Particularly in the case of larger property management companies, this involves an enormous amount of coordination.

Other tasks deal with the residential environment of a property. This includes the maintenance of outdoor facilities and the development of a functioning neighborhood. This can increase the quality of life of the residents. In addition, energy services, such as tenant electricity projects, are also of interest, particularly as a result of the energy transition. Here, tenants obtain some of their electricity directly from the solar panels on their roofs.

More and more property management companies are offering their residents tenant portals or apps where they can quickly and easily view their contract details, report damage, or submit applications for subletting. Correspondence can also be handled exclusively via these portals, which saves resources and effort. In addition, these portals and apps provide insight into the electricity and gas contracts, as well as the respective consumption.

Another service used to ensure tenant communication is Electronic Bulletin Boards (ESB). Through it, residents are informed about upcoming events at the properties, weather reports or availability of community facilities.